HAWKIN’S 60-DAY NO QUESTIONS ASKED RETURN POLICY

Customers are always our first priority at Hawkin. Our goal is to be the best retailer in the USA in the eyes and minds of our customers. That’s why at Hawkinbirding.com we are prepared to provide you with our Hawkin System 100% Satisfaction Guarantee.

Pack Systems purchased directly from Hawkin may be returned within 60 days of date of purchase for a full refund. Refunds will be issued to the original payment method as soon as the item(s) is received by Hawkin and the credit is processed by the payment processor (bank or credit card company). Refunds will be issued for the returned item(s) for the amount of purchase in the original sale. Returned items must be in new, unused condition with all original tags and packaging.

Hawkin does not accept returns for dirty, damaged or worn products, or garments that have been removed from their original packaging. If received in any of these conditions, item(s) will be returned to you.

HAWKIN WARRANTY

We stand behind our products for the expected lifetime of materials and craftsmanship. This will vary based on use and product version. For instance, avid birders/wildlife watchers will use their gear sometimes daily and will likely wear their gear out faster than a casual birder/watcher who might go out 20 days per year. The Hawkin warranty does not cover damages caused by improper care, accidents, or the natural breakdown of materials over extended use and time.

Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty. While Hawkin products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push any fabric or clothing type beyond its limit.

All defective or damaged products must be returned to Hawkin for evaluation and will be replaced at the discretion of Hawkin. Once we have completed our evaluation, we will contact you. If we are unable to reach you directly, we will leave a message and/or send an email. Item(s) will be considered abandoned and returned after 60 days from the last contact from the customer.

WHO IS COVERED UNDER THIS WARRANTY

This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.

HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

At Hawkin, If you are not completely satisfied with your purchase we will exchange or refund your purchase no questions asked within 60 days of the date of purchase. We are focused on your buying experience that meets or exceeds your expectations.

ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

The following guidelines apply for returns or exchanges:

  • Shipping costs will NOT be refunded
  • Sales tax will be refunded to the original method of payment

HOW DO I RETURN OR EXCHANGE A HAWKINBIRDING.COM ORDER?

To return or exchange an order from hawkinbirding.com, you may create a pre-paid return label by following the steps below:

It’s this simple, email [email protected] and provide your order number, your email address used in your order, your billing address and billing zip code.

You will receive a Returned Merchandise Authorization (RMA) number and shipping label with 2-3 business days. Put the product back in the original packaging, apply the label, and arrange for a pickup.

Hawkin is not responsible for lost items. Please empty all pockets in the pack and remove any accessories such as binoculars, field guides, cell phone accessories or personal items.

Typical turnaround time for any replacement claim is approximately 3 weeks, not including transit time to and from Hawkin.

Please note: If you don’t receive a return label, please contact our [email protected] and one of our sales representatives will contact you via the phone number provided with your order.

HAWKIN COMMITMENT

If you buy a Hawkin System, on sale or otherwise, we guarantee your satisfaction, or your money back within 30 days. You don’t ever take a chance at Hawkin…ever!